DISGUSTED CLIENT - NO SERVICE - ONE MONTH

My wifi has been off for a month now and still no service. Have logged numerous complaints, have gone from one rude consultant to another. Phones have been put down on me, promises made but still no WIFI. What must I do to get some service I have been paying my accounts, just received a new account to be paid but no services. Your employees manners needs serious attention in the manner they speak to clients. Spoke to one Asanda who put the phone down on me and when I called back she answered the phone but denied that it was her and claimed that it was another Asanda. Why can I not get service when I always see your technicians in the area. One Lucky also promised that he would come last Saturday at 08h00 still waiting Asanda said somebody would come on 14 April 2018 but we are still waiting. The best part is that we receive messages to say the matter has been resolved but no one has been to the premises. WE ARE ONLY AVAILABLE ON A SATURDAY.