DISGUSTED CLIENT!

My bank account was debited on Tuesday 31 July 2018 for full monthly payment for July. Yet on 1 August the mobile contracts under my name was suspended... After numerous calls and complains to Telkom since Wednesday 1 August(081180, being put on hold for more than an hour), a visit to their store and being told about their system that FAILED to update the payment that was received via debit order. Me, my husband, my son and daughter's phones are still suspended and we're on the 7th day now!!! I'm highly irritated and frustrated to mention the least at the poor customer service of Telkom. If they don't over debit my account they suspend my whole family's phones when my account is up to date! I want to cancel these contracts as it's only been one huge headache dealing with Telkom who obviously has no regard for their clients. I regret going into business with them. What's the use of having a damn phone when I can not use it? I would not advise anyone to take out a mobile contract with Telkom, I'm sure even this review will be ignored as they have been ignoring my complaints and requests to have our phones unsuspended.