GW
Gerswine W
1 reviews | Active since May 2015
15 May 2018, 16:19
Disgusted Client
I bought 5gb data on 4th May 2018 by using my spend limit as I have a contract with Telkom Mobile. I immediately received an sms indicating that R301 has been deducted from my spend limit. I have however not received my data up until today 15/5/2018. This after making numerous calls to the useless Telkom Contact Centre. All I have is a case number( ********** 3) but no answers or solution. This is the worst service I've ever experienced and will be sure NOT to upgrade my contract in August when it is due for upgrade.
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Replies (2)
Telkom's replyOfficial
29 May 2018, 10:21Good day Gerswine
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction ***
Regards
Gerard
Telkom Social Media Team
Best regards,
Telkom's reply29 May 2018, 10:21
Official
Good day Gerswine
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction ***
Regards
Gerard
Telkom Social Media Team
Best regards,
GW
Gerswine W's updateReviewer Update
05 Jun 2018, 11:59And still no feedback or solution one month later. I will be sure to cancel my debit order for this month. Maybe that will get some type of reaction out of you.
GW
Gerswine W's update05 Jun 2018, 11:59
Reviewer Update
And still no feedback or solution one month later. I will be sure to cancel my debit order for this month. Maybe that will get some type of reaction out of you.