Disgusted by the service from Telkom

Went to the Telkom shop on 12th January 2019, was told to apply online for fibre connection. Duly did and selected telkom as my ISP. Vumatel pulled in and installed the fibre on the 31.01.2019. Vumatel work order VT- ********** 248. I was told to take the reference to Telkom shop and collect the Router. After 4 frustrating visits was told that the shop actually doesn't do this and that I needed to wait for Telkom to send the courier to deliver the router. Telkom finally delivered the Router via the courier who tried to deliver 3 times (to the wrong address). Finally delivering the router on the 27.02.2019, after 3 phone calls to the courier which I sorted out. I have contacted Telkom 4 times (being on hold for no less than 45 mins per time). I have been given multiple reference numbers, and I am still not connected and have had no feedback from Telkom. The reference number I was given: ********** 64A