DISGUSTED BY THE SERVICE

I am writing to express my extreme disappointment and frustration regarding my recent application for a phone contract with Telkom, which was declined despite my excellent credit score. What's even more astonishing is that I am already an existing customer, having purchased a router from Telkom and have been making timely payments.

I had visited the Telkom store and submitted my application, and the representative assured me that he would call me back to inform me of the outcome. However, I was shocked to discover that my application was declined, and I didn't even receive the courtesy of a phone call to inform me of the decision.

What's even more disappointing is that I was expecting a call from the representative to inform me that my application had been approved and that I should receive my phone in a few days. Instead, I was left in the dark, and it was only when I followed up that I discovered my application had been declined.

I would like to request a detailed explanation for the decline, as I believe my credit score and existing relationship with Telkom should have been sufficient to approve my application. I would appreciate it if you could provide me with the specific reasons for the decline, as well as any additional information that may be relevant.

I hope that you can look into this matter urgently and provide me with a satisfactory explanation. I look forward to hearing from you soon. As in allowing me to take out my contract that I have requested and been **** to