Disgusted by the service and non-communication

We placed an order on the 10th of Jan 2019 and received the package within 21 days. We had to call Telkom to send someone to set us up. Firstly, one gets annoyed by the time you hold just to speak to a consultant, I had to hold for 25 minutes. Asked for them to send a consultant, they sms'd my husband a line/number. I took a day off on the 29th Jan as they confirmed to someone, the morning of the 29th at 8:24am they cancelled coz apparently the line they allocated to us is for Halfway House and not Noordwyk. We let one week pass waiting for Telkom to call, I had to call again and hold for another 25 odd minutes on the 6th Feb and they allocated a consultant to come on the 9th. Took another day off, the guy came at 10:30 spent close to 4hours trying to find a line. Later he told me that he has done everything and was at the last stage of getting (voice/data) but it's not set up therefore he needs to log another call for Telkom "Commission" dept or something along those lines, for them to issue voice or data whatever that is called. It's going to be a month on Sunday since we placed this order and we're still not connected. We haven't event started using their services but it shows what kind of service one will be getting from this supplier.