Disgusted by the Service

I am completely disgusted by the Service that I have received from the consultants at Telkom in Blueroute Mall. I was told that my phone contract is up for renewal and as such I went forward with the renewal process. Just for me to find out that the person who assisted me (Joshua) set it up as a new contract after telling me that it would be a continuation of my current contract and that I will only have to pay the new phones installment starting from 31 July. I received an SMS saying that my account has been suspended due my credit limit with Telkom been reached. I went into the Blueroute branch to find out that I have to pay for both devices giving me a total amount of over R1400 when I was told that I would be paying R700 for the new device. I feel that I was completely mislead and I no longer what to do business with them.