Hellopeter
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1 reviews | Active since Jun 2017

15 Aug 2018, 13:49

Disgusted by the service

I'll tell you how Telkom is able to give loads of free stuff, and that's because they robbing their prepaid customer. I loaded R30 airtime a few time and I only escalated the one instanceon the 26th July which I was told today when I had to call them that it was closed on the 31st July but received absolutely no communication regarding this ... Worst service ever the funds left my account but they saying case closed as the transaction didn't go thru of which I send proof. Today I had to call and deal with the sarcasm of MINENHLE NVLU (agent), and besides that also had to listen to a very unprofessional background where I actually heard someone use fowl language... Matter still not resolved after several calls and going the extra mile to actually send proof.

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Replies (1)
's update26 Aug 2018, 14:46
Reviewer Update
Telkom call center agents is the worst to ever deal with, firstly it sound like they don't know what they doing and you as a customer feels more clued up about their job... I wrote a review and got a response from Hazel in their social media department.. Call back to follow up ly to be on hold for so long then given old I formation that you already escalated... And I feel that the just respond to a review for formality sake... Sickens me to my stomach. The worst customer service ever... I bet you 1million Rand that a random petrol jockey can do their job better. Still awaiting on my money back on a case escalated back in July..... Disgusted can even discribe this service received....