Disgusted by Telkoms service

Almost 2 months ago my copper line was cut. I have called Telkom to investigate. They've sent out a tech 2 weeks later only for the tech to advise that my line cannot be fixed. I was advised that Telkom needs to provide me with an alternative service. I have called Telkom every single day from Monday to Friday, approximately 1 to 2hrs on the line trying to get my services restored or migrated. Telkom advised me after 3 weeks that they cannot provide me with a alternative service and I need to settle my bills firstly. I advised them I'm still being charged for a full month for a service I did not receive. They then advised me to call their billing department to adjust my bill. I've spoken for days on the like with different agents about my bill and kept on being transferred to the sales team when they can't assist with a new service till my bill has been settled. I have spoken to different managers, promised call backs and never got any call backs or feedback. I spoke to Telkom yesterday again then escalated the call to a customer service manager on duty names Nicholas Brijlal. The manager advised his agent that he will call be back between 2 and 3pm but never did. The manager also said he is busy with call listening and cannot attend to the escalation right now. The manager also advised the agent that when a customer calls back a call back is preferred for them to resolve the issue. Bare in mind I work for a Australian ISP named iinet and the customer service I have received is pathetic. I had failed call backs, incorrect information provided, agents dropping the line on me when not once being rude or using any sort of profanity. I'm always to hear of process and process but process is never followed. I know how the processes works and Telkom has been a disgrace. The agents are utterly putrid if I have to say so myself. In a few days I will be sitting with no internet for 2 months and Telkom is expecting me to settle a bill for a service I had no use of. If I'm correct I have lost connection on the 4th of December 2019. I am angry and I really don't know what to do. I can't cancel with telkom because unfortunately I'm locked into a 24 month contract with them. I refuse to pay any break fees. I wanted to be compensated for downtime, lack of customer service and I want my internet back up and running. Please do not reply with an email as I'm using my works wifi to send this email because I have no access to internet. I have a prepaid mobile and I have wasted airtime and data on contacting Telkom so far.