Disgusted by Telkom's activation process and customer care

My Name is Nerissa Gounden, ID number, ********** 074080. I purchased a Huawei P10 Lite device with Telkom 3 weeks ago I received the device on 19th of April 2018 and was called on the 20th of April to inform me that my device will be activated within 24-72 working hours. It is now 3 weeks later and my phone is still not activated. I went to the Telkom store and was told that they cannot assist as the deal was done over the phone. I have been calling the customer care on 180 for a week now and I am constantly on hold. I am going to stop the debit on this account if my phone is not activated immediately as I refuse to pay for a contract that is not activated.