Disgusted by Telkom's disrespectful behaviour

I waited for an hour in line. I told Thomas that my father had app**** and paid for an upgrade from 4mb to 10mb last Saturday and that Telkom told him that it would take 3 days and would notify him.<br> <br> Thomas had not greeted me in a welcoming manner, he told me that the upgrade had been done on Wednesday. I told him that's not the impression my father is under and to just give me a second to call my father and tell him. <br> <br> While I called, Thomas was already speaking to his colleague's client. I then waited, while I still had my father (a much older and very busy man) on the line. I eventually waved at him and said, \remember me?"";it's been upgraded\"""