Disgusted by Telkom and there Insurance Company, Finrite

I logged a claim for my phone and I have been receiving terrible service with receiving clarity on the status of my claim. Its been 3 weeks and 3 days and till today I have not received any feedback on the status of my phone. I've been receiving bad service from the insurance company that is administered by Telkom (Finrite) whilst querying on the status of my phone. Finrite consultants are ****ing rude and have a disinterest in assisting me in the process. I pay my contract monthly and insurance monthly however when I have to be the one that is assisted no one is giving me a straight answer. If I could cancel my 3 contracts with Telkom I would in a heart beat. I as a customer have not been prioritized and its honestly sickening.