DISGUSTED BY TELKOM AGAIN!!!!!

My office app**** for the iPhone 6 plus 16 gig @ R499 deal with Telkom 3 weeks ago. They informed me that the phone would be ready for collection at the end of the week! At the end of the week I went to the Lakeside Mall branch to collect the phone when I was informed that there is a national shortage on this handset. I contacted Telkom on various occasions with the promise that the sales department would contact me shortly to resolve my dissatisfaction. As of yet not a single response. 7 complaints listed on hellopeter, not a single response. THEN!!! I get a call from the salesforce saying they have a special offer from Telkom. Same deal!!! I informed them that they should not offer the deal as i was still waiting and there was a supply issue on the iPhone 6 Plus. She checked and told me that she had stock. I went ahead with application. She advised that it would take 3 - 5 working days for delivery of the handset. Last week Monday I did the application. The R499 was deducted from my account (I was not made aware of the fact that they would deduct it) and since then I have not received a call or a handset. Telkom, produce the handset or refund my money immediately! DISGUSTED!.