Disgusted by Telkom

Took out a contract with Telkom last year for a Mecer Laptop Model CA14D02. Ever since receiving the laptop multiple faults were found with this specific model. My husband went to Telkom Somerset Mall to inquire what he must do and he wad told they don't do after sales service, he must contact Platinum Warranty, as the laptop was under their warranty. Contacted Platinum Warranty, laptop was collected, fixed sent back to me only to experience more problems, I even made contact with #Mustek as they are the manufacturer of the Mecer laptops,they informed me to make contact with Platinum Warranty as well. This specific Mecer laptop is in actual a problem laptop, confirmed by two Telkom customer service agents and this information was not relayed to us when we took out this contract. To date I've sent this laptop back 5 times and the frustration is we are paying for something that we haven't really used.

Telkom we need answers and assistance on this matter please. Either you credit us for the months we have been paying or you give us something better. I'm fed up now, I'm wasting my time by doing follow ups and constantly emailing on the status regards to this faulty Mecer laptop.