Disgusted by Telkom

I took a day off work to await the installation of my new Wi-Fi bundle. I recieved an sms last week stating that the technician will arrive between 8.00-16.00 on the 20/09/17. The technician did not come. I phoned Telkom twice in which the first time the consultant stated that the technician will arrive shortly. On my second attempt the consultant cut the call on me because she could not assist me. This is the worst service I have ever received. My wife and I looked forward to an uncapped line.