1 reviews | Active since Nov 2016

24 Nov 2016, 17:20

Disgusted by Telkom

<p>For more than 2 weeks now I have had no adsl line or internet access. Not a single technician has arrived at my home, let alone called, to attend to my problem. All I get is empty promises that it's an area fault and tomorrow a magic wand will render all to its former glory. Threats of charging me a call out fee if it's not a Telkom related problem or offering me a 'free' upgrade (very misleading advertising if it entails a forced 24 month contract) are all I hear from Telkom .... I literally am at the mercy of a useless organization ... Telkom should align themselves with the likes of Zuma ... all talk and no action!!!</p>

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Replies (3)
Telkom
Telkom's reply25 Nov 2016, 09:07
Official

Hello teresa-truda

Please be advised that we have sent you a email and await your response to assist further.

Regards
Noleen
Telkom Social Media Team.

Best regards,

Telkom
Telkom's reply28 Nov 2016, 07:36
Official

Hello teresa-truda

As per our email correspondence, the fault is currently in hand with a technician. A escalation has been sent to the technician and his manager for urgent assistance.


Regards
Noleen
Telkom Social Media Team

Best regards,

's update29 Nov 2016, 17:08
Reviewer Update

I STILL HAVE NO ADSL ... going on for three weeks now!

UNACCEPTABLE! A disgrace!!!!!!!!!!!!