1 reviews | Active since May 2017

26 May 2017, 09:29

Disgusted by Telkom

<p>Well this feels like an Affordable but Abusive relationship , We purchase this service because it is in truth the most affordable in the Country but We pay a price , We are abused by having poor service and sub standard customer interaction which as an Individual makes one feel rather insignificant as If I am not a customer but a mere number on Your deficient System . </p> <p> </p> <p>I have made an attempt to move my Line as I moved homes , After a long wait I get informed that this cannot be done as the Area where I moved has no Infrastructure for ADSL . </p> <p> </p> <p>I then tried to cancel my ADSL service at the old address and get offers for LTE ( Which is available in my area ) but I am not any feedback and all the Call Centre does is leave notes on the System and advise me to wait for somebody to get back to me . </p> <p> </p> <p>So Now I am in a situation where I am using Mobile data which is expensive and I am probably exected to pay for a WI FI service that is not available for me to Use - I will definately refuse to pay this not because of the amount but rather the principle . </p> <p> </p> <p>Thanks , </p> <p>Bryan Varie . </p> <p> </p>

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Replies (1)
Telkom
Telkom's reply26 May 2017, 15:05
Official

Good day Bryan,

Please be assured that this matter has been escalated to our Team, feedback will be provided.

Your reference number is AI***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team