Disgusted by Telkom
<p>Well this feels like an Affordable but Abusive relationship , We purchase this service because it is in truth the most affordable in the Country but We pay a price , We are abused by having poor service and sub standard customer interaction which as an Individual makes one feel rather insignificant as If I am not a customer but a mere number on Your deficient System . </p> <p> </p> <p>I have made an attempt to move my Line as I moved homes , After a long wait I get informed that this cannot be done as the Area where I moved has no Infrastructure for ADSL . </p> <p> </p> <p>I then tried to cancel my ADSL service at the old address and get offers for LTE ( Which is available in my area ) but I am not any feedback and all the Call Centre does is leave notes on the System and advise me to wait for somebody to get back to me . </p> <p> </p> <p>So Now I am in a situation where I am using Mobile data which is expensive and I am probably exected to pay for a WI FI service that is not available for me to Use - I will definately refuse to pay this not because of the amount but rather the principle . </p> <p> </p> <p>Thanks , </p> <p>Bryan Varie . </p> <p> </p>
Good day Bryan,
Please be assured that this matter has been escalated to our Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
Good day Bryan,
Please be assured that this matter has been escalated to our Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
