Disgusted by service

My name is Sizwe Mlotywa the 13th January I was ****** while busy playing with my Psmart2018 model so I then called Telkom to block the phone and issue me with the ITC number which I was helped went to the police station to make a statement received what I needed then visited Telkom again to submit my documents where they instructed me I need to call Finrite to receive a claim form they can't do it as they busy with sales I called they're call centre line where at first waited over 20 minutes no helped airtime run out the second time over 15 minutes luckily I was assisted when I was about to drop again due to no answer and the lady asked security questions gave her my ID to check documents send will be reviewed and sent for ass which takes 72 hours

19/01/2020 I received an SMS which stated: Dear Valued Client, we confirm receipt of the claim for your device ***, please take note that assessment of your claim will be completed within 48 working hours from the time we receive all supporting documents and/or required information. Telkom Device insurance, underwritten by Mutual & Federal. Then Monday 20/01/2020 I received another one stating as follow: Dear Valued Client, we require outstanding documents for us to proceed with assessment of your Telkom Device Insurance claim. Kindly forward the required claim documents to ***. Your claim will be assessed upon receipt of all supporting documentation and you will be contacted within 48 hours. If you have already submitted all mandatory claim documents, please reply "Sent" to this message. Finrite FSP 46042.

"Sent" 20/01/2020 FSP 46042

I then called but as I was waiting for the agent to answer Andile one of their Agent called asked all questions that has been asked and informed me my process has been sent will do a follow up which he said will email then asked to CC me then he told he can't as it's internal and promised il get feedback within 48 hours today it's over 72 hours and nothing from Insurance.

Finally got through and was advised that due to high volumes on calls they will call me back ..spoke to Thumeka Somgcishe