DISGUSTED BY LACK OF SERVICE FROM TELKOM

After phoning multiple times and being transferred from one department to the next and no one willing or able to assist me, I have now had ENOUGH of Telkoms bad service. My late dad had a Telkom line which has not being working in the past year and a half because the outside Telkom line pole is leaning (almost breaking) pulling all the lines and causing faulty line service. Telkom has not lifter a finger to assist in fixing this problem, it has now caused problem with a neighbours line as well. I have been told by tech support that I need to pay the outstanding amount on the account before they can assist me in any way.. only to be told by the accounts department that the account is no longer active, therefor there is no outstanding balance.. no one can tell me who to call, every single person I spoke to has just passed the buck and shows no interest in fixing this problem... I have held on for about 2 hours when I finally gave up and decided to post this. I have no idea what else to do.. thanks TELKOM for absolutely nothing and for wasting my precious time!!! I am disgusted!!!