Disgusted by lack of Response

I logged a complaint against Telkom in March and just received a response this week. I mailed back the information required and yet again no response from Telkom. Is it going to take another 3 months for you guys to get back to me. All this time you are keeping my deposit paid for my ADSL line and still billing me for a service I don't have. You guys are pathetic in your service area don't care one bit about customer satisfactions<br> If you do value your customers, I will get a telephonic response and not a sorry mail one in 3 months. Your Ops Specialist at Telkom Social Media, have the decency to insert your name on your e mail so I know who to get a hold of. <br> Hello Peter Escalation SM112485 / Transfer of Telkom Service