Disgusted at your service

On 15 February 2018 my telephone cables were ******. I've contacted Telkom on numerous occasions to let them know and ask them to replace the cables as it is vital to my livelyhood. I've even went in to the stores a few times as well. Every time they promise me that they would sort it out, but to no avail. Eventually Telkom decided to look into the cable theft and decided to fix the problem, but with this they wanted to give me a new landline number. I explained to them that I rely on the number I've been using for many many years, but they refuse to give my old number.

I cannot understand why this is not possible as it doesnt cost them anything, the number wasnt duplicated by anyone, which means that the number is available and still on my name. But they just bluntly refuse and this without any reason.

I did not ask for my cables to be ******. I pay my bill each and every month, I have been loyal for many years, and this is the treatment I get from them. They are more concerned in getting more clients, than trying to service those that have been loyal. If they had competitors, I would have definitely moved my business elsewhere, but because we are dependent on their services, they feel they have the right to treat us like animals and not care to keep their clients happy.

Telkom, what is it to you to just give my old number that is already on my name and cable line. I am tired of getting the run around. If this matter is not sorted soon, I will see how I can take this to government seeing as you are a public and partially owned government institution.

My ADSL and alarm system depends on this landline and are out of use, so I am vulnerable to being ****** and that without the protection of my security company.

I am really disgusted in the way you treat your clients and I would like a call by tomorrow from someone that is able to adhere to my non ridiculous request.

Dr. AG Khan