Disgusted at the service

*** I logged a fault on the 3rd of December. A technician called me on Sunday, he advised that he would call me back in the day, but ofcos he didn't. I called back on Monday and was told there's no resolution time. The fault is allocated to a technician and I need to wait indefinitely. I pay my bill religiously every month. I need wifi as I work from home. How unfair is it that I now need to drive to the office or load data. It's costly and telkom doesn't give a damn. I'm so annoyed and fustrated. What do I do, call 100 times and it's the same response. I cannot sit n wait forever. Telkom please sort out this issue. It's the school holidays too, what are my kids supposed to do. Can someone at telkom please call me. I'm so exhausted and fustrated at ur service.