Disgusted at Telkom Mobile's Service

I am incredibly frustrated with Telkom Mobile. I received my bill with an extra R400 added to it for a \Migration Fee\". My frustration comes in with the fact that I have never migrated anything and this fee should not even be there. Yes, mistakes happen, that's fine. But when I received my bill 2 weeks ago, I reported the error and to this day no one has attended to it. The frustrating part comes in with the fact that NONE of the call centre agents are equip to resolve the issue. I have to log a case (which I did), and wait till someone contacts me (which that say is a turnaround time of 7 working days and it has now been more than 14 days). I have followed up at least every second day and all the very many, different call centre agents can say to me is the same thing - that they will email the person responsible to attend to it. I am still waiting. Now, Telkom will take the R400 (as my debit date is tomorrow, 31 March) and attend to the query when they have the time. In the meantime, R400 which I have not budgeted for is out of my account, affecting my monthly cash flow. But what do they care. I am just a customer NOT worth caring about, but whose money they can take gladly!"