Disgusted at BLATANT THEFT - 16 days and 8 phone calls and no resolution of reversal of bundles added to account when stated FAILED on telkom interface

I am absolutely disgusted with you people. 8 phone calls and every call Centre agent and team leader continues to LIE to me. I first called on the evening of 24 November 2017 when your telkom app erroneously added 6 x 2gb bundles after every time I loaded 1 it said failed and after checking account balances to see that it actually had I tried again. I was told 72 hours to resolve excluding weekends. I phoned again on 30 November to be told this is working hours so like 2 weeks now. I phoned again for clarity and was told I would be called back as nothing had been done. 80 of your working hours in I called again! After that team leader lying to me and never phoning me back, I called and spoke to a team leader Siya (he has been the only person to actually openly give me his name) who said he would send me an email of someone I could contact in accounts if you people don’t resolve (my debit order date is on the 15th.) and still no one had been assigned my case. I’m now on day 16 and phone to see if I have been assigned to someone in “back office” and nothing. Now suddenly none of you ***** can talk to me and refuse to give me the number to head office. I will be reporting this to the ombudsman and I will be cancelling my debit order until this is resolved. So maybe you can wait 16 days or longer to get your money. As of this moment I doubt I will be renewing or upgrading my contract in the new year.