disgusted at 8ta service

I called in because i strugled to load my 8ta airtime, i was assisted by this female that manualy loaded it bu then loaded it onto another number , she then asked me to call the number and ask the owner if they can send my R50 airtime back which i refused . She then had me calling in all day yesterday n finaly had R50 airtime sent to me . After promising tht she will sent the airtime pin but failed to do so , i called in again today 3 times where i spoke to Linton Vincent but still no assistance . This service is pathetic especaily for a 5 year client with 8ta .