Disgusted, annoyed and extremely unhappy customer.

I upgraded both my contracts telephonically on the 27th November, the next week the one arrived, in Dec I went in to store to query where my phone is, they told me they can't assist as the upgrade was done telephonically, I tried the self service as well as call Centre several times to find out that apparently my phone was delivered, a ticket was lodged over a month back and I am Still being billed for a phone I DO NOT HAVE, I have no idea what to do, they told me to hold as I have a ticket nr and they will get back to me, uhm still I wait..