DISGUSTED-account wrongfully handed over

<p>this issue has been ongoing since May 2015 when a cancellation form was filled in and handed in at the Bellville branch, below is the full story up to date</p> <p>We have been trying to cancel our line since May 2015, and every month since we have had to go to the branch in bellville to enquire why we are still getting billed. Each mnth we were told to ignore it, next month it SHOULD be zero". Eventually last month after our 3rd visit " we were informed the cancellation was no processed at head office. </p> <p> </p> <p>the reply we got was</p> <p> </p> <p>Official business reply:</p> <p>Hello swanson39,</p> <p>Thank you for making contact with us.</p> <p>Please be assured that this matter has been escalated to the relevant department and feedback will follow.</p> <p>Your reference number is SM159338.</p> <p>We apologise for any inconvenience caused.</p> <p>Kind Regards,<br />Zulfah<br />Telkom Social Media Team</p> <p> </p> <p>and then </p> <p> </p> <p>Good day</p> <p> Apologies for the delayed repsonse.</p> <p> We tried contacting you with regards to your Hello Peter post, I have logged a dispute regarding the additional rental charges for the account which was required to be cancelled,</p> <p> Dispute ID is ********** 3, once resolved I will provide you with feedback,</p> <p> Please advise if further assistance is still required for the account query, please respond to this email with your feedback.</p> <p> </p> <p>to which I immediately responded</p> <p>Good day</p> <p> I provided my father’s contact number but he is currently working therefore he may have missed your call. Thank you for your assistance, this whole process has been so unnecessary, having to go back every month since June and no one could help us. Only on our last visit did Marina finally inform us the head office staff had failed to action the cancellation, please give her a well done on our behalf! The manager and two other consultants could not tell us this which Marina said was strange as she could see it on the system.</p> <p> I find it unfair that my dad’s credit score had been affected by this mess, he was not to blame and a letter of demand in unacceptable. I work in a bank and my brother for Compuscan credit bureau so we know what the consequences of arrears are.</p> <p> Thank you once again for your help, I do hope this will be resolved soon and the arrears removed as soon as possible.</p> <p> </p> <p>However, last week my father received an sms from an ATTORNEY stating the account has been handed over to them as he has failed to pay Telkom.!!!!! someone needs to explain how this mess is STILL not sorted out and how they are going to rectify this negative status on my father's bureau score!! i am absolutely disgusted by this pathetci service. Rest assured I have spread the story of this debacle far and wide and every time I hear someone wants to join telkom I advise them not to. I await your swift response.</p>