Disgusted

<p>I upgraded my cell phone contract with a Telkom last month, upgrade was done Telephonically and my phone was delivered at work on the 19th of May. Two weeks back my phone started freezing and I thought it was nothing, on the 25th of June it froze I couldnt switch on or off. I then took it back to Telkom and they said they'll have to book it in for repairs and i will sent an sms by Samsung when they have recieved my.phone. Today is Tuesday and I have not received an sms which means my phone is still at Telkom store. What irritates the most is the fact that I've never defaulted on payment since i have 2 contract with the but they couldn't even offer me a courtsey phone. As it is I'm without a phone Lord knows for how long.</p> <p>&nbsp;</p> <p>The lady who was assisting didn't want to take my phone because she said i need proof of purchase. The sad part is i told her that when the phone was delivered to me I was issued with a proof of purchase, I then ask her if she couldn't request the document from the call centre and she sad no. When I phoned the call centre they assisted me with the proof without any husstles. &nbsp;The experiences I've had with telkom are not good ones.</p> <p>I find it very unfair that i was given a phone that is faulty because clearly there was a problem with it. Ive only used this phone for 1 month and 1 week (Samsunh S8). I dont need my.phone repaired but i need a new phone with no factory faults.</p>