Disgusted

<p>Disgusted in Telkoms service. Disgusted in their ethics, service and how the call center consultant spoke to me. I had bought my products at Telkom because I loved them. December I got my WiFi router and went over on data because I didn't know it was open line. Phoned call center and they explained. I paid my dues to that because it was my fault for not double checking. In that same call I had capped it and then in January I had phoned call center just to double check that it's capped. They confirmed with me that it is capped. Now February comes and payment goes threw as normal and I'm happy. Loving Telkom. End of March comes and I get my invoice of R1400... So basically from R400 to R1400... I contact them and I had a huge fight with them. Not happy at all. Consultant says no it's because of my usage... I'm over because it's an open contract... I got so upset and explained how I capped it and double checked in January that it was confirmed. And now consultant tells me that I must pay this for 3 months straight... pathetic and disgusted of just the customer service aswel... I'm going to pay accounts and never joining Telkom again. </p>