Disgusted!

<p> </p> <p>On the 28 October 2016 I contacted Telkom to inform them that our telephone line has been snapped by a truck that drove past. I informed them that withe the truck hooking the telephone and snapping it... the telephone pole was also now standing at an angle. The telephone pole has not fallen over but it has been pulled over to the side. </p> <p>It is now the 05 December 2016 and it is still not fixed. </p> <p>We have phoned daily for updates, had the call centre agents escalate the query...I have even tried to speak to a supervisor, which was one of the worst experiences of my life, I was mortified at the uns****ed staff they have as supervisors ( the call centre agents have been much more proficient and well conversed at least). </p> <p>I would definitely say the problem is not with the call centre agents. They always apologise and say they are escalating the problem but further than that nothing happens. It doesn’t help to have great call centre agents and then your supervisors and technicians are *********** and have a don’t care attitude!</p> <p>I even tried to email the complaints address that was given to me ********** it has been over a week and no one has rep****. There is no one you actually to speak to beyond the call center Higher managent are like the untouchables. They must be too important to deal with client... No one cares.</p> <p>From a service provider point of view I would not recommend Telkom. It is understandable that accidents and incidents happen, lines go down, nothing is without fault and you cannot realistically expect to never have a break in service BUT to battle for over a month with no help, no way to escalate the problem yourself, to deal with people that make you feel like they have to do a favour and you need to wait until they are good and ready to maybe help you, that is unacceptable… and then … the cherry on the top, promptly get your sms reminder that you must pay your account by the 08th of the month. I must pay for service I have not had, I must pay whilst been battling to get help, I must pay… but Telkom doesn’t have to deliver! Telkom doesn’t have to communicate with its client and they don’t have to deliver a service. Me on the other hand, I must pay my account on time regardless if I had the service or not! They will refund me on the next months bill if I lodge a claim... once the line is repaired. Disgusting! Would definitely warn people to rather consider other providers before signing any contracts with Telkom.. because this story above.. is what you will actually be signing up for!</p> <p> </p> <p> </p>