disgusted

<p>a month ago i was billed with R12500 due to a migration penalty caused by telkom mobile system . a day prior to my debit date i called in to request the coreect ammout i had to pay since the issue was resoloved after so much effort. The agent told me that i still owe TM the additional R12500 and their accounts departmnent will be in contact with me when the issue is resolved. No contact from them i called in again and was said the issue was resolved. The ammount quoted by the agent , was paid into TM account. During the new month i received numerous sms's indicating my service will be interupted due to no payment received. again the issue was resolved. my next debit order did not go off and kindly i contacted TM again with no help from any agent. All the say is the accounts department will get back to me which never happen. apparently i did not have enough money in my account and had to pay a rejection fee. at this point im frustrated and confused. according to my bill/statement i had to pay X+Y, however TM wanted to debit more. after so many fights i decided to pay the amount requested from TM only to have my service cut off for the next 7 days. all due to a system problem. i am so frustrated as im the one constanly running after TM and not the other way around.</p>