DM
Dumi M

1 reviews | Active since Sept 2016

29 Sept 2016, 15:40

Disgusted

<p>Someone took a cellphone contract from Telkomobi, using my details. I went to the police station and got an affidavit which i sent to Telkom and they opened a case. Now Telkom debits my account with R2 000 every month. I asked them to cancel the debit order and they informed me they cant until they are done with the investigation. I'm very unhappy because i have to go to the bank every month and reverse the debit order and obviously the bank charges me for the reversals, i find it very difficult to understand why Telkom can't cancel the debit order. I am very disgusted by this.</p>

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Replies (1)
Telkom
Telkom's reply29 Sept 2016, 20:54
Official

Good evening

Thank you for making contact with us. Please be advised that your query is being attended to and our consultants will be in touch.

Your ***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.

Best regards,