Disgusted

I have lodged a complaint for no mobile data connection issues on the 3rd of July 2018 already. It took 3 months and a lot of calls to Telkom call centre (which is a waste of time by the way because their only purpose is to keep you from communicating with the departments that are actually responsible for solving your problem) and a lot of promises from multiple managers but nothing has been done or nobody from Telkom even had the common decency to contact me with updates on the situation. Eventually a Telkom Technician contacted me to say there is definitely a problem on the tower and they are fixing it. A bit late. I lost a lot of business in 3 months and waisted a lot of time phoning Telkom. The case is now sitting in the Billing Department for refunds on my account for not being able to use data at my house for so long. But no response from them. The longer this case is stretched out the more refund Telkom will give me. ABSOLUTLY DISGUSTING!!! Is there no one out there that can hold Telkom responsible for what they are doing to clients? They seem to be getting away with everything.