1 reviews | Active since Oct 2018
I have experienced the worst possible service from Telkom, from the time i walked into one of their stores and took a contract not because I needed one but just to help my credit score. I took a mobile contract and 3 days later the phone had a fault, instead of being given a new phone as it was within 7 days they made me go up and down wasting money and petrol just as a delay tactic so they don't have to change my phone. I had to walk into the store on the 7th day and cause a scene before I actually started getting assisted. Just when i thought the worst was over they decided not to debit me for 3 months and when I call they say they couldn't debit me yet all banking details were correct I even called my bank and there was nothing wrong with my account, they threw debit order bouncing fees at me and by the time I was actually contacted they cut my service and told me I owe them R2000 and my number will only be active once I pay that amount which is ridiculous as we have debit orders for a reason, I set up a bank account just for them to debit me and changed the banking details then I made payment because I had no choice as I am just a number in their system and they can give a flying kite about us as long as they getting paid! It took 5 days after payment for them to activate my number and a week later the suspend my number again because I haven't made payment because they didn't debit me, only to be told I can only be debited after a month since i changed my banking details. WELL WHY WASN'T I MADE AWARE OF THIS??? Now i am sitting with a bill of R1400 and a number I cant use!
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Tumelo
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Best regards,
Good Day
Thank you for allowing us the opportunity to assist further on your query.
Kindly confirm your affected telephone number/s, reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.
Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Please note that Telkom will soon no longer be a business that responds on Hellopeter and we urge all of our customers to contact us via Twitter or Facebook for assistance so that our Social Media Special Forces team can help resolve any issues or escalations you might have. Thank you. Click here to visit our pages, https://www.facebook.com/TelkomZA/ or https://twitter.com/TelkomZA.
Best regards,
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