EF
ELAINE F
1 reviews | Active since Apr 2017
05 Jul 2018, 09:56
DISGUSTED
On the 14 April 2018, we upgraded our fibre contract (B ********** 59) from 100gig per month to uncapped. The sales person at Tygervalley (Saadiq) said it would take 2 weeks to switch over. It is now almost 8 weeks later and the upgrade has not been activated. I have personally been into the telkom branch FIVE times and the response i get is "its been escalated to management"?!!! I have emailed the branch manager Eimile directly and to this day i have not had a single response to me emails - absolute shocking service. The best part is i have been billed for the upgrade!!! HOW CAN 2 WEEKS BECOME 8 WEEKS
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Telkom's replyOfficial
13 Jul 2018, 09:47Hi ELAINEFERREIRA
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,
Telkom's reply13 Jul 2018, 09:47
Official
Hi ELAINEFERREIRA
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,
EF
ELAINE F's updateReviewer Update
14 Jul 2018, 06:49As my initial complaint at Telkom Tygervalley was 6 weeks ago, I cannot continue to pay for a service I am NOT getting! I need this problem resolved by latest Friday 20 July 2018. I look forward to your PROMPT response on this matter
EF
ELAINE F's update14 Jul 2018, 06:49
Reviewer Update
As my initial complaint at Telkom Tygervalley was 6 weeks ago, I cannot continue to pay for a service I am NOT getting! I need this problem resolved by latest Friday 20 July 2018. I look forward to your PROMPT response on this matter