EB
Erica B

1 reviews | Active since Mar 2018

23 Mar 2018, 16:07

Disgusted

I am disgusted to say the least I app**** online September 2017 to have my land line moved since I am relocating. (there was even feedback that an agent will respond within a few days. I waited a month Meanwhile October 2017 I already had moved (I payed my last bill before I left my old address ) I app**** again same scenario repeated itself & I went to the shop physically "It was said that I didn't pay my bill that was the reason excuses why they did not provide services ... later it was said its a "technical problem ") January 2018 came - still no response Telkom send me a bill of R600 plus suggesting I must pay February 2018 passed Another bill R 888 came ...In other words Telkom is demanding payment from me & creating a bad name for me conveniently while not providing service non officially (I don't even have a line ) The previous property are already registered under the new Owners name in October 2017 already . That was specific the reason why I asked Telkom to move the line in time . but they failed to do so . (While Their polished public Image says the opposite ) I then decided to cut my ties with Telkom because of this. In March 2018 I canceled my landline totally with Telkom because I waited for service and there was no response while yet they demanded payment from me while there was no service provided while I relocated -The cancelation form was simply not acknowledged -I was merely flatly informed "my services was suspended... but there were no service provided in other words the demands has to be met first " There was no accountability It would be like paying money for no service in exchange

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Replies (1)
Telkom
Telkom's reply16 Apr 2018, 14:15
Official

Hello Bye Telkom

This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our fulfillment team for assistance.

Regards
Noleen
Telkom Social Media Team.

Best regards,