Disgusted

I am so disappointed with the service at 8ta. And what gets me so worked up is the fact that this is not happening for the first time. I am definitely taking this up with the omburds man. I called in ample time to request the limit on my contract to be reduced and it was never done. I then called to request to make an arrangement, i was told a case was logged for me and i will be contacted. To date i waited for a consultant to call me back with regards to my query, i was never called. I called back to enquire i was told only the payments department can assist me and i should wait for a call. Today i get a call from an external legal department telling me that my account has been handed over. After how many attempt to get this account sorted? I will be reporting this to the Ombuds man, I am being told i owe the R2500 wherein my balance on that particular account was R987 how did it get to that amount? This particular service provider is useless.. So disappointed at the level of incompetence. I am also cancelling my mom, brother and little sister contract with them. I am done with them . They must be ready to hear from my lawyers