Disgusted

Hi my Telkom internet is down which is nothing new for this past month. I called the call centre and spoke to the worst agent i have dealt with this far. The lady kept yawning as i spoke to her and had a really bad attitude. She was clueless about the product and to top that all off she put the headset aside and waited for me to eventually hang up because i was put on hold for 40 minutes and she had no idea how to help. Telkom how do you people employ staff like this who devalues your brand? I have all the details of this call and i want this agent traced. This agent should certainly be reviewed. Telkom disappointing service once again.