Disgusted

I prefer going onto your online chat because in the past it has proved helpful and I don't have to wait on the line for an operator to become available. That was then NOW I went on to just check if my payment was reflecting and when my account will be unblocked and 2 separate operators were less than friendly. The first told me that you do not accept proof of payments anymore ( WHAT??) even if you are not going to do anything with it, all I wanted was peace of mind that I can prove to you that I have paid, then today I followed up and after the first operator telling me it takes WITHIN 48 hrs to reconnect I now get told its 48 - 72 hours?!?!?!?! I then asked who I can speak to to at least see if my payment has reflected and I got a rude reply basically saying that I must wait there is nothing she can do an?? and then she abruptly cut me off before I had a chance to ask my next unrelated question I have had problems with getting my phone reconnected in the past and as I have a 5 hour car drive tomorrow morning I don't want to drive ALONE without a phone?! I really am not happy with the service I received! and I need this account unblocked I paid on Friday at 12h30 for goodness sake