disgusted
We have been trying to cancel our line since May 2015, ane every month since we have had to go to the branch in bellville to enquire why we are still getting billed. Each month we were told to ignore it, \next month it SHOULD be zero". Eventually last month after our 3rd visit "
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM159338.
We apologise for any inconvenience caused.
Kind Regards,
Zulfah
Telkom Social Media Team
Best regards,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM159338.
We apologise for any inconvenience caused.
Kind Regards,
Zulfah
Telkom Social Media Team
Best regards,
hi, below is the last response we received from Gezla- Telkom Social Media 21 October 2015 11:50 AM
Good day
Apologies for the delayed repsonse.
We tried contacting you with regards to your Hello Peter post, I have logged a dispute regarding the additional rental charges for the account which was required to be cancelled,
Dispute ID is ********** 3, once resolved I will provide you with feedback,
Please advise if further assistance is still required for the account query, please respond to this email with your feedback.
to which I immediately responded
Good day
I provided my father’s contact number but he is currently working therefore he may have missed your call. Thank you for your assistance, this whole process has been so unnecessary, having to go back every month since June and no one could help us. Only on our last visit did Marina finally inform us the head office staff had failed to action the cancellation, please give her a well done on our behalf! The manager and two other consultants could not tell us this which Marina said was strange as she could see it on the system.
I find it unfair that my dad’s credit score had been affected by this mess, he was not to blame and a letter of demand in unacceptable. I work for Capitec Bank head office and my brother for Compuscan credit bureau so we know what the consequences of arrears are.
Thank you once again for your help, I do hope this will be resolved soon and the arrears removed as soon as possible.
Kind Regards
Robyn Swanson
yet just last week my father received another call stating he is in arrears of R400!! the agent then asked him if a CANCELLATION FORM WAS SIGNED!!! Are you kidding me, how diificult can a cancellation be,this is MORE THAN A YEAR later! telkom's service is the most pathetic ever and make no mistake, I have broadcast this debacle for and wide! sort this out asap! i await your reply.
hi, below is the last response we received from Gezla- Telkom Social Media 21 October 2015 11:50 AM
Good day
Apologies for the delayed repsonse.
We tried contacting you with regards to your Hello Peter post, I have logged a dispute regarding the additional rental charges for the account which was required to be cancelled,
Dispute ID is ********** 3, once resolved I will provide you with feedback,
Please advise if further assistance is still required for the account query, please respond to this email with your feedback.
to which I immediately responded
Good day
I provided my father’s contact number but he is currently working therefore he may have missed your call. Thank you for your assistance, this whole process has been so unnecessary, having to go back every month since June and no one could help us. Only on our last visit did Marina finally inform us the head office staff had failed to action the cancellation, please give her a well done on our behalf! The manager and two other consultants could not tell us this which Marina said was strange as she could see it on the system.
I find it unfair that my dad’s credit score had been affected by this mess, he was not to blame and a letter of demand in unacceptable. I work for Capitec Bank head office and my brother for Compuscan credit bureau so we know what the consequences of arrears are.
Thank you once again for your help, I do hope this will be resolved soon and the arrears removed as soon as possible.
Kind Regards
Robyn Swanson
yet just last week my father received another call stating he is in arrears of R400!! the agent then asked him if a CANCELLATION FORM WAS SIGNED!!! Are you kidding me, how diificult can a cancellation be,this is MORE THAN A YEAR later! telkom's service is the most pathetic ever and make no mistake, I have broadcast this debacle for and wide! sort this out asap! i await your reply.