VB
Val B

1 reviews | Active since Jul 2011

30 Sept 2015, 11:21

DISGUSTED

Around about a month ago, I contacted Tellkom to arrange the relocation of my Landline and ADSL. I received Phone Calls and SMS's confirming that process would be completed on 29th September. That was yesterday and NO ONE pitched. It is now the 30th Sept @ 11H15. I called the Call Centre to find out what is happening. I have now been holding on for 58 minutes FOR THE SECOND TIME!!! They now casually tell me that it will be done on 5th October.<br> <br> If I wanted the line moved on 5th October...I would have arranged it for that date. The whole problem in this world is that you can no longer SPEAK to a human and when you do, they cut you off because they are not educated enough to actually talk to you and assist.<br> <br> YES!!! I am BEYOND angry right now.<br> <br> Telkom - YOU ARE A BUNCH OF IDIOTS and your so-called service does NOT exist. Funny how they can jump around when you owe them money or when they are looking for a contract renewal....NEVER!

0
Replies (1)
Telkom
Telkom's reply30 Sept 2015, 12:39
Official
Hello vallibee,

Thank you for making contact with us

This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.

We do apologize for any inconvenience we have cause to you.

Should you need to contact us for any further questions please contact us via Email: ***.


Your reference number is: SM150757

Regards
Luleka
Telkom Social Media Team

Best regards,