Disgust and customer service and contractual obligation

I refer to my request to cancel our Telkom Contract for my cell phone contract, which was linked to my land line. I have endless problems as I never in the 2 years received my contract specifics in the way of agreed data per month and all my 2 years of complaints NEVER answered. Now in May at the end of the contract when I and wanting to leave I am not even able to. NO one has got back to me and I am still held to ransom with a pathetic and INCORRECT contact that I cancelled 3 months ago and expected to pay for it.

My original request (Case # ********** 0) was sent to Telkom on 6th May 2018 . I then followed up via your app Ref: ********** 2, and again by phone on 7th June 2018 when I spoke to Thokisila.

To date this request has not been implemented and needless to say I have become extremely frustrated.