DISGUISTING SERVICE & PATHETIC CUSTOMER SERVICE

3 WEEKS ago I went into the Telkom branch in Kenilworth Centre to take out a contract. The consultant had told me that they needed to do a credit check which would take a day and they would give me feedback the following day. Its been 3 WEEKS down the line and they still have not gotten back to me and they keep coming up with pathetic excuses as to why they haven't responded to me at all. Every time I call the call centre they keep pushing me around from one person to another or they are making up excuses. When they promised they will call me back on countless occasions, they do not get back to me which is rather disappointing. Last week I sat at the Telkom Branch for 2 and a half hours with no success. They made me wait in store stating that their head office would respond to them immediately and I waited and waited with no response. I went back to the store the following day and they had just forgotten about my complaint. I asked if they had any feedback which was supposed to happen immediately the day before but they said nothing had been done on my query and up till today I am still waiting. Telkom has really pathetic service with an extremely bad head office management team.