Disguised by Telkom and Openserve service

To whom this may concern, My grandmother app**** on 16 Feb 2018 for a landline to be moved from one oldage home to the other. I received a installation date for 10 April 2018 and the appointment wasnt honored. New dates for installation was given for 25 April and appointment was again not Honnored. Phoned again on 2nd May 2018 new instalation date 9,17, 22,28 and 29 May 2018 for appointments that wasn't honoured again. Phoned again and was promised that a Openserve technician would come and do connection. He asked where my grandmother wanted the phone. The phone was placed in the room with a cable hanging out at the window and also said my grandmother had to wait patiently. Everytime I phoned and wanted to speak to a teamleader there was no one to be found. I eventually spoke to 4 different teamleaders who promised me that the line would definatly be in a working order on 11 June 2018 and received an sms confirming that above mentioned is all in order. The technician never honored the appointment. I did phone customer service again after 16:00 pm and was given a new escalation date for 14 June 2018. The appointment wasn't honored again! I phoned customer service again today 15 June 2018 after being sent back and forth spoke to a teamleader by the name of Zandile and she assured me that her Manager Mandy would phone me after her meeting. I have never in my life delt with such an *********** company. For the past 5 months been waiting for a line to be moved and still no success! I asked to speak to a person in higher management and was not allowed to. Please can someone contact me so this matter can be resolved immediately. I CAN NOT WAIT A DAY LONGER! Sonette Nel