Disgruntled Telkom Customer

Hi, So, this review is more about trying to get help over everything else. I upgraded my adsl line in the 1st week of January 2021. Only had internet for a week intermittently. Then the internet light went off. I logged the call with the telkom agent and gave them sometime to sort out. After a few days I contacted telkom again and the customer agent gave me a story that the technician will not come out as it was logged on the incorrect portal. She then logged it for the second time Telkom SA: Dear Customer, Ticket *** is created for service ***. We will fix the issue soon. Please do not reply to the SMS. After 72hours I contacted telkom again and the consultant again said theres nothing she can do except escalate the issue to the back office and that there is no one I could speak to to resolve the issue. By now I was already billed for a full month's service that I did not get. They also debited my account. I was given an Escalation ref 93530. After another 72 hours I tried contacting telkom again but this time I only got through to the Retention department who did not even try to retain me as a customer.No idea why it's called retentions if they don't actually try to retain. There was no suggestion on how I could be migrated or accommodated if the adsl service was not going to be restored. All he did was listern to me vent, say sorry read me the terms and conditions of cancelation and the fact that I am liable to incurre cost for early cancelation. The thing is that I did not breach the service level agreement. Telkom did. I have been begging them to restore my services eversince it initially went down. Telkom should not have charged me for a full service as they did not provide internet service for the full month of January nor should they charge me for any cancelation cost as I am paying for a service that does not exist. All the consultant in retention cared about was reading the terms and conditions and giving feedback on who to contact to lodge a dispute regarding being reimbursed for January. Get the billing department to View the notes regarding cancelation. Details regarding why client wants to cancel contract Cancelation will be in effect on the 5th of March 2021.

I would appreciate help in this matter as I am a very disappointed customer. Much Appreciated Reagards