Disgruntled Telkom Client

I requested that Telkom move my WiFi service to my new residence in the month of May 2019. My move was postponed and I requested an extension until 1July 2019 to have my WiFi moved. I have been calling Telkom on numerous occasions regarding this installation but to date nothing has been done. I have requested that a manager call me but was informed that I can’t speak to them that they will call me. I’m in my third month of paying for a service that I am not receiving. I’m very disgruntled because I was told that I’m in arrears then I’m provided with proof that Telkom owes me R1553.00. How long must I keep paying for a service that is not being provided? Can someone sort out this problem?