Disgruntled soon to be ex long term customer

Terrible customer Service!! I had recently had my Telkom account unduly suspended while simultaneously having an up to date account according to Telkom's monthly statement with R0 showing in arrears. When i called in to find out why my account was suspended on the 12th November 2025, I was told there seems to be a system error and a case will be opened and escalated with case number ***4. I later followed up on the matter the same day and was told I have exceeded my credit limit and a new case needs to be opened to increase my credit limit case number ***1. I why this is suddenly happening and was told that I haven't been charged for one of my devices but only the FlexOn 8 along with the other products for the past couple of months. i wasn't given an explanation how this happened and why it did not show as an outstanding amount on my previous invoices. Furthermore during my interaction with nonchalant call centre agent Tokozile Buelwa who would not let me speak to her superior while giving me false promises of a call-back before end of business, more call centre agents did not seem to also give this issue the urgency it deserves. I have incurred additional month voice and data costs for unplanned recharges not just to try and resolve this issue but also to manage my day-to-day requirements. it is the 15 Nov 2025 and i find myself still not receiving feedback on the matter. while this goes on, my voice, data etc will expire at the end of this month without having used it. Why i was not invoiced remains a mystery why Telkom did not include this as an outstanding amount in my statement is also a concern as well as how come my account shows as up-to-date when i view it on the Telkom App also baffles me. I currently have a balance due for the 01 December 2025 just like every other month deductible via debit order. I currently have two cellphones, one mobile router and was planning to acquire fibre but after this poor level of customer services, devoid of any customer centric processes i am considering cancelling my current packages, paying up outstanding amounts and taking my business elsewhere where it would be better appreciated