Disgruntled & fed up

<p>Early December 2016 I requested a line be installed at home for the purpose of WiFi. On 13 Dec 2016 a fault was logged ref 216BRK131216 as there was no Internet access or WiFi. I have followed up on numerous occasions directly with Telkom and even via Mweb ref ********** , but to no avail. I have received a bill of R384.54 and refuse to pay for a service I have not benefitted from. A technician eventually shows up on Sunday 15 January, pretends to be busy but is unable to check/test because it's a Sunday.....</p> <p>He promises to be back on Monday. He didn't pitch and upon enquiry when calling 10210 I was informed that a new technician was assigned-Bongani Sithole and was assured he would be at my home on Tuesday. Tuesday came and went. At 09h55 this morning, 17 January, Bongani called to see if anyone is home, I told him to come back at 14h30 when someone will be home. I am relieved to note that Bongani did indeed pitch but it remains to be seen if the problem will be sorted; a normal telephone line was installed instead of an ADSL line. </p> <p>One thing is for certain- I will not pay the bill - which is due tomorrow 19 January (actually received a sms reminder).</p>