DISGRUNTLED CUSTOMER OVER POOR TELKOM SERVICE

<p>I would like to bring to your attention my dissatisfaction and regret taking (1 x SmartInternet - 5GB + Huawei E5573) WIFI contract (Jan Deal) with Tekom. Consultants and supervisors know nothing about customer service and lie to you by claiming the matter will be escalated.</p> <p> </p> <p>I have been having frustrating engagements with different Call Centre agents regarding a contract (Smart Internet, 5GB, R249) which I app**** for on 30 Jan 2017 but I cancelled within the cooling off period which is 6 days. The cancellation was done on the 1st of February 2017 and the device was then collected on 6th of February 2017(the device was delivered on the 31st of January 2017).</p> <p> </p> <p>On 14 February I spoke to Mercy Gumede she indicated that they did not receive the Wi-Fi device which was collected by their courier service on the 06 Feb. I then send them scanned proof signed to Telkom as advised by Mercy. I have done everything that I was requested/instructed to do by the call centre agents including sending the cancellation letter but nothing has been done to this date.</p> <p> </p> <p>On 28 February I called again and spoke to Terence Mbongwa who also advised that my case has been escalated to his supervisor and promised to contact me first thing in the morning on 1 March. That did not help as it was a lie. The above mentioned call centre agents are among the agents I spoke to who also failed to assist.To add my frustrations the Call Centre agent will put me on hold for a longer period of time which is costing me dearly.</p> <p> </p> <p>Telkom debited my account (R305) on the 15th February 2017 which I have since reversed and was debited again an amount of R305 on the 25th of February 2017 and which reversed. I was advised by the Call Centre agents that only prorata will be taken as this was within the cooling period but to my surprise my account is being debited R305. Today 06 March 2017 I have received their invoice of R554.42 of service which I am not even using. I am taking this matter to con-court and ombudsman.</p> <p> </p> <p> </p> <p>POOR CUSTOMER SERVICE!!!</p>