Disgruntled Customer due to pathetic service

Honestly, if I could mark zero stars I would.

I have been trying since February to cancel my Fibre line and keep the landline. I've called and emailed and still nothing is being done. I'm refusing to pay for a bill that keeps getting higher when I was told back in February the line is canceled and I don't need a reference number because everything is on their system. I even asked are you sure, all I got was a yes ma'm.

This is an email I wrote which has a support number and I'm yet to receive another response.

Support #7904

I trust you are well.

I’m still waiting on an answer regarding my query that I sent in April, after receiving this reference number.

It is now extremely evident that Telkom is not responding to me about my query that is just not getting resolved yet you KEEP billing me.

I’m making sure that all of this is in writing as I don’t believe your phone service is any more efficient.

I’m extremely disappointed and frustrated at how my cancellation request is being handled. I keep getting the run around and my query keeps getting “cancelled”. Then I’m being told I don’t need a reference and that everything is on the system.

Can my fibre line please be cancelled while keeping the telephone line, ***?

I will await for the adjusted invoice showing the prorata for February that is due! I have not used the fibre line since 14 February 2024.

This is causing extreme stress and anxiety as Telkom is quick to send this to debt collectors but can’t assist with solving my query.

This needs to be solved IMMEDIATELY!

Regards, S